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Pré-Publication, Document De Travail Année : 2016

Study of Client Reject Policies under Lead-Time and Price Dependent Demand

Ramzi Hammami
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Résumé

Delivery lead-time has become a factor of competitiveness for companies and an important criterion of purchase for the customers today. This is particularly true in the context B-to-B where the customers are always in search of shorter delivery lead-times to reduce the uncertainties on the supply and have more flexibility during the signing of the orders. Some research indicates that companies risk to lose markets if they are not capable of respecting the delivery lead-times imposed by the customers. The demand of the customers is thus very sensitive to the delivery lead-times. And many research has been done in the demand that depend in the lead time since 1998. However, all of those researchers use queuing theory M/M/1 approach. This M/M/1 approach isn’t suitable for the real case. In the real case customer have a tendency to leave if the firms quoted long lead-time. In another word, the costumer have a tendency to balk if the queue is too long. Therefore, the use of the M/M/1/K is proposed to accommodate the balking behavior of those customer.
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Dates et versions

hal-01250835 , version 1 (05-01-2016)
hal-01250835 , version 2 (06-01-2016)
hal-01250835 , version 3 (11-01-2016)
hal-01250835 , version 4 (27-01-2016)
hal-01250835 , version 5 (17-02-2016)

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  • HAL Id : hal-01250835 , version 3

Citer

Abduh Sayid Albana, Yannick Frein, Ramzi Hammami. Study of Client Reject Policies under Lead-Time and Price Dependent Demand. 2016. ⟨hal-01250835v3⟩
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